Shortly after the blackout is over, your insurance member card will be mailed to the GSS office. The e-bulletin will let you know once the cards are available for pickup. The card contains all the information needed by a service provider (pharmacist, dentist, paramedical service providers and so on) in order to submit a claim on your behalf to the insurance company.
You don’t need the physical card if you have the following information:
- Our insurance company is Pacific Blue Cross.
- Our group policy number is 43222.
- Your personal ID number is the last seven digits of your student number.
If your service provider does not offer direct billing to the insurance company or if you live out-of-province, you will have to pay the bill and submit the claim yourself.
In order to do so, you need to create an account on Pacific Blue Cross’ website or mail in one of the claim forms available on this website.
Some paramedical services require a doctor note with a diagnosis (see the complete list in the coverage booklet). All doctor notes must mailed to PBC and stay on file for 24 months.
Although the year of insurance coverage runs from September 1 to August 31, benefits are available according to the calendar year. In other words, benefit maximums reset on December 31 each year.