How to use the plan

Our insurance company is Pacific Blue Cross.

Our group policy number is 43222.

Your personal ID number is made of the last seven digits of your student number.

Every year, from September 1 to roughly mid-October, the insurance plan goes into a period of blackout, during which no claims can be submitted to Pacific Blue Cross. Insurance coverage is retroactive to September 1 once the blackout is over. There is no blackout in January. Visit the Blackout section of this website for more details.

Shortly after the blackout is over, your insurance member card will be mailed to the GSS office. The e-bulletin will let you know once the cards have arrived and are available for pickup.

The GSS encourages members to create an on-line Pacific Blue Cross account with CARESnet to submit claims, print temporary insurance cards, and track benefits. Signing up with CARESnet also allows you to sign up for direct deposit.

You may also submit claims by mail, using one of the two claim forms available in the Forms section of this website.

Please note that all required doctor notes must be sent to PBC by mail. You will find the list of paramedical services for which a note is required in the benefit booklet. Doctor notes must include a diagnosis. Pacific Blue Cross will keep your note(s) on file for 24 months.

Although the year of insurance coverage runs from September 1 to August 31, benefits are available according to the calendar year. In other words, benefits roll over on December 31 each year.